Review of Titan by Ron Chernow Review (Part 2)

“There was nothing about him to make anybody pay especial attention to him or speculate about his future.”

This post will be about Rockefeller’s psychology and how it helped him become wealthy. It will also give you an idea of what he was like as a person. I’d like to begin with a description of Rockefeller when he was a child. I’ll be quoting a lot.

“Despite Rockefeller’s roseate memories, early photos of him tell a much more somber tale. His face was grime, expressionless, lacking boyish joy and animation…to other people, he often seemed abstracted, and they remembered him with a deadpan face trudging along country roads, lost in thought, as if unraveling deep problems…he was a quiet boy…he seemed always to be thinking.”

Like Richard Branson, Rockefeller had tiny ventures as a boy (buying candy in bulk, saving his money in a blue china bowl, and selling turkey chicks). Also like Branson, he was a patient and persistent, but slow learner. “Like J.P. Morgan and Jay Gould, [he] exhibited a terrific head for math.”

“If Rockefeller didn’t excel in class, it might have been in part because he lacked the bright boy’s exhibitionism, the yearning for gold stars; [he was] always inner directed and indifferent to the approval of others.”

I find it really interesting that there were very few signs from an early age that Rockefeller was going to become one of the greatest businessmen in America’s history. The one “sign” that Chernow offered was that Rockefeller was very careful and focused when he played games like chess. He also set goals and would not deviate until he accomplished them. Oddly, his slow and thoughtful style was combined with swift execution when he made a decision. Rockefeller was also a “clear and precise” communicator.

Rockefeller blended into the crowded during his teen years. One of the bigger things his classmates remembered about him was that he said on multiple occasions, “Some day, sometime, when I am a man, I want to be worth a-hundred-thousand-dollars. And I’m going to be, too–Some day.”

Rockefeller’s father had an interesting impact on his life. He was a bit of a wandering traveler, who loved cash. He peddled fake products and took advantage of ignorant locals. He also fornicated with multiple women on the road, despite being married. He would leave for months at a time, and when he came back, he would have wads of cash and flaunt his “richness” through expensive clothes, rings, watches, and by pulling out a bundle of cash whenever he paid.

The one thing his father did teach Rockefeller, aside from being a model of how NOT to live, was bargaining skills, contract law, ways to deal with employees, and the importance of paying debt on time. His father also lent him money for his first ventures (though demanded interest and at times would require the principle be paid within days).

Another influence in Rockefeller’s life was religion. Rockefeller led a strict religious life up until his death and saw earning money as a way to praise god. He believed that oil was a gift from god, similar to the way that some believe fire was a gift from god. Throughout his life, Rockefeller often felt like he was on a mission from god and that god had blessed him with certain gifts. He believed in an “us-them” world, similar to the way religious individuals view non-religious individuals. In all, he felt compelled to make money in order to serve god and that he was blessed by god to become rich.

Rockefeller’s first job was as a clerk, where he learned accounting and realized he had a love for detail and numbers. The skills he picked up at this job played a key role further down the line when he was starting companies. It allowed him to have the ability to understand the underlying forces of a company and where improvements need to be made. It’s also important to note the extreme persistence he exhibited when searching for a job. He wouldn’t take no for an answer and searched for work all day every day until he was offered a job.

During his first job, he came to have a love for work and fit right into the office environment. If there is one recurring theme in his early life, it is that he wanted to be treated as an adult because he believed he took on the same responsibilities as an adult (caring for family when father was gone). This is what drove him to secure a job and to treat older businessmen no differently than as if he were their colleague.

As I read about Rockefeller’s first venture (basically a grocery store or convenience shop) and then his oil refining business, I came to better understand his inner mentality. For example, he took frugality to the extreme and never made lavish displays of wealth, even when he had money.

“I wore a thin overcoat and thought how comfortable I should be when I could afford a long, thick Ulster. I carried a lunch in my pocket until I was a rich man. I trained myself in the school of self-control and self-denial. It was hard on me, but I would rather be my own tyrant than have someone else tyrannize me.”

He also showed incredible attention to the detail of the product development process and product output and strove to make it as high quality and efficient as possible. I got the impression that he spent every minute of the day (aside from church) thinking about business and how to expand.

As his business grew in the oil industry, his focus intensified.

“Sharing a room with brother William, he often nudged him awake in the dead of night.’I've been thinking out a plan to do so and so,’ he would ask. ‘Now, what do you think of this scheme?’

“For years on end I never had a solid night’s sleep, worrying about how it was to come out…I tossed about in bed night after night worrying over the outcome… all the fortune that have made has not served to compensate for the anxiety of that period” During this period, he gave himself nightly sermons where he motivated himself, maintained control over his emotions, and gathered his strength for another day of hard work.

Rockefeller was extremely disciplined about his book keeping and the way his business was run. He did everything possible to create higher profits (lowering transportation cost, encouraging efficient, economies of scale), and would remove partners or employees who either clashed with his vision or did not help him. He had a knack for attracting great people and quickly assessing people.

“You will remember that the business in its early years was a sort of gold-field rush…great fortunes were made by some of the first adventurers, and evrything was carried on in a sort of helter-skelter way…Rockefeller represented the second, more rational stage of capitalist development, when the colorful daredevils and pioneering spectulators give way…to the men who had grown up in the hard school of life, calculating and daring at the same time, above all temperate and reliable, shrewd and completely devoted to their business, with stricktly bourgeois opinions and principles.”

This gives you an idea of the mental strategies or convictions Rockefeller maintained and how they helped him be successful. It’s true that he was in the right place, in the right industry, and possessed the skill set needed to capture the industry, but to me it seems like he would have succeeded wherever he ended up. He always wanted to be a part of something “big” and that didn’t necessarily have to be the oil industry. I think he would have kept searching until he found it and then applied the focus, discipline, and ruthless drive to the business.

Tony Robbins says that the most important first step when setting a goal is to develop a strong “why.” You need to know why you’re doing it and have enough compelling reasons or else you will give up along the way.  It’s interesting how Rockefeller loved work and was extremely disciplined, but what’s even more interesting are his reasons for wanting to be wealthy.

Overall:“Rockefeller succeeded because he believed in the long-term prospects of the business and never treated it as a mirage that would soon fade.”

Review of Titan by Ron Chernow Review (Part 1)

Recently, I’ve been reading a lot about well-known businessmen and entrepreneurs who have made an impact on our culture and gotten rich doing so. The biographies are always interesting, but the early years hold a particular fascination. You see, a few months ago, I was on the chunnel going from London to Paris and was reading Unlimited Power by Tony Robbins. I came across a section that talked about modeling and how many successful people have the ability pick role models, identify the lessons they learned on their climb to the top, and apply those lessons to their lives.

There was this one quote that I’ll reproduce here: “The man many people consider the richest in the world is Adnan Mohammad Khashoggi. How did he get that way? Simple: He modeled the Rockefellers, the Morgans, and others of like financial stature. He read everything he could about them, studied their beliefs, and modeled their strategies.” Now, wether or not it’s true that he modeled Rockefeller, I don’t know, but at that moment I decided to add Rockefeller to my list of to-study biographies.

Ron Chernow wrote a really long biography, so in part 1 of this review, I will be writing about the relevant business information regarding his rise to power. This is mainly so I can look back at a later date and don’t have to re-read the book. Part 2 of this review will detail his psychological beliefs and mentalities during his rise to power.

Note: all conversions in 2010 dollars

Rockefeller’s first recorded earnings came from farm labor where he made $0.375 cents per day ($8.67). He experienced his first non-wage earnings when he loaned a farmer $50 ($1,155.42) at 7% interest and made $3.50 ($80.88) at the end of the year.

The notion that one could make money from money was a big eye-opener for little Rockefeller. “He was thunderstruck by the happy math [computing the interest $$ he would get at the end of the year], which hit him with the force of a revelation…’The impression was gaining ground with me that it was a good thing to let the money be my slave and not make myself a slave to money.’”

Rockefeller got his first job as a clerk at age 16 for a commission merchants/produce shippers firm. He was paid $200 ($4,621.67) a year initially and shortly after received a raise so that he was paid $300 ($6,932.50) a year.

When he was 19 years old, Rockefeller had saved up $800 (equivalent to a year’s salary at this point in his career) ($19,906.14) and both he and his business partner invested a total of $4,000 ($99,530.70) in a startup company that would buy and sell produce. Since both partners were required to invest $2,000 ($49,765.35) and Rockefeller fell short, he made up the difference through a loan from his father.

The profit from this first venture in his first year was $4,400 ($105,475.70) and the profit after the Civil War when he was 23 was $17,000 ($407,519.74). Around this time, Rockefeller got his first loan outside of his family from a local bank for $2,000 ($49,765.35).

The total capital for his first refining venture at age 24 (his firm pledged half) was $8,000 ($139,995.02).  In the next year, he was audacious and borrowed $100,000 to expand the business ($1,749,937.73).

At age 25, he bought out his business partner in the oil refinery business for $72,500 ($998,980.20) and gave up his half interest in the commission business. At this time, the oil refinery was the largest in Cleveland and treated 500 barrels of crude oil daily. It was also one of the largest facilities in the world.

At this point in his career, although Rockefeller is not famous, there is no question that he was rich. In the next four years, he spent most of his time gathering cash from banks and investors and implementing plans to expand his business. He also began his controversial bargaining with the railroad companies. At age 29, he bought a conservative house on “Millionaires’ Row.” After this rise to power period, Rockefeller spent the remainder of his years building a monopoly of the oil industry and amassing more wealth than anyone thought possible. I will cover this later period of his life when he becomes famous and possibly the richest man in the world in other blog posts.

The next post will be about Rockefeller’s psychology and how it helped him rise to the top.

 

 

Thoughts on Steve Jobs by Walter Isaacson

Before this book came out, I didn’t know all that much about Jobs or the role he played at Apple. I remember at some point hearing that he was forced out of Apple, and that after quarters of falling sales and mediocre products, Apple brought him back. I mainly recognized his face from watching Apple product presentations on youtube, in eager anticipation of a new macbook computer or ipod version.

Apple hasn’t been on my radar until recently, when it started coming out with the ipod, followed by the sleek aluminum macbook. As a kid, I always hated the Macintosh computers in school. They were slower than windows, less intuitive, and not conducive to gaming. Also, when I started to get into programming in high school, I hated how Apple computers had such closed systems and how it was difficult to fiddle with their hardware. All the way up until college, I was a die hard windows or linux fan. However, when the aluminum macbook came out, I fell in love and haven’t looked back.

I was in London when Jobs died. It was a big shock. I had no idea he was suffering from cancer and it felt really strange because he’s around my dad’s age. Shortly after, the biography came out and I remember most articles I read said it was scathing, unfriendly, and ugly. Well, being a young entrepreneur, full of dreams and passion, you can imagine what was #1 on my Christmas list. I wanted to learn who this man really was and whether he was an Edison or a Rockefeller. A Benjamin Franklin or an Andrew Carnegie.

Before I give my thoughts on this book, I want to say that Walter Isaacson did a brilliant job of capturing this man on the page. Using extensive research, flowing prose, and keen psychological analysis of a deep and complex character, he weaves this compelling and informative narrative that makes the book a guaranteed seller. I’ve read his other books on Benjamin Franklin and Einstein, and hope that he continues to write  biographies for the rest of his life.

There is one belief or driving force that I think has existed all throughout Job’s life and it is a common belief among people who leave behind something we call “legacy.” It’s the kind of belief system that I believe Alexander the Great must have had, and it’s summed up in this quote from Job’s Standford Commencement Address: “Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.”

It’s like the quote from the movie Alexander: “The fear of death drives all men.”

I think that Job’s need to do something great, to forward the human race, to keep achieving and creating despite what he had already created, and to be remembered is what led to his incredible focus, hard work, and success. He had this idea in his mind that he was going to die young and wanted to do all he could before  that happened. When you understand that desperate need, it’s easier to understand why he ignored his family so much, how he summoned the strength to keep going, and the reason he took such huge risks, often betting the company when it wasn’t necessary.

So, just like Alexander the Great, he had this desire, but unlike Alexander, he considered himself an artist, not a military general. Instead of conquering nations, he sought to bring products into the world that did not exist  before and held them to rigorous and perfectionist standards.

When he talks about what drives him, he seems to give off less of an egotistical or control freak nature than what is portrayed in the biography: “I think most creative people want to express appreciation for being able to take advantage of the work that’s been done by others before us…A lot of us want to contribute something back to our species and to add something to the flow…We try to use the talents we do have to express our deep feelings, to show our appreciation of all the contribution that came before us, and to add something to that flow.”

A lot of entrepreneurs say that the greatest ventures one will create are inline with one’s passions. For Jobs, this was combining his need to be an artist with his interest in technology. In short, he sought to combine the  humanities with science.

I spoke in my last post about the different types of entrepreneurs that exist. Some do market research in order to understand where there are gaps in the market place and how they can take advantage of those gaps. Others seek to solve problems that individuals have with new or slightly altered products. Then, there are entrepreneurs who create products that people don’t realize they “need” until they see it. Jobs certainly was not an inventor or engineer, but he did have the ability to understand this last category of people and push his employees to develop innovative products that people didn’t realize they needed.

“Some people say ‘Give the customers what they want.’ But that’s not my approach. Our job is to figure out what they’re going to want before they do. I think Henry Ford once said, ‘If I’d asked customers what they wanted, they would have told me, ‘A faster horse!’ People don’t know what they want until you show it to them. That’s why I never rely on market research. Our task is to read things that are not yet on the page.’”

I think it’s clear to anyone who reads this book that Jobs is a master salesman, an expert handler of people, and has an incredibly intuitive sense about the marketplace and aesthetics. Despite these amazing qualities, there is this strange thing about reading this book and learning how he grew up. You get this sense of how ordinary and human he is. I feel like some people are idealized as gods by the media, and it’s wonderfully refreshing to be able to come away from this book and be able to think about how on many levels, he’s no different than me or my friends. It might seem pretentious to say something like that knowing how much he accomplished and how he revolutionized six industries, but it’s completely true. To reinforce that belief, I’m going to provide a short video from when he was younger:

Well, I’m certainly not saying very much about his bad qualities. In a lot of ways he reminds me of Howard Hughes, a very successful and driven man with many personal issues and odd mannerisms. There is no doubt that he put a lot of his personality into Apple products and the company’s organization, but I’m going to stay away from some of the ugly things in his past. They do serve to make him more human. Since I want to be an entrepreneur, I mentally glossed over a lot of the negative things and focused on emulating the positive, but all I can say is after reading this book, my mom hated the man and wanted nothing to do with him or his products.

I remember Will Smith saying in one of his interviews that he believes that all successful people have to have a delusional quality to them because they have to believe that something different will happen that hasn’t happened to anyone else around them. Steve Jobs had a similar “reality distortion” field that he used to get people to give their best, to stay ahead of the competition, and in less admirable cases, ignore his daughter born out of wedlock, ignore that he needed to seek medical attention for cancer, and ignore the horrible effects of his strange diets. In hand with a natural charisma, Job’s reality distortion field reminded me of something that a cult leader would employ to get his or her loyal followers to behave how they wish. It was actually incredibly effective and it’s very interesting reading about how he used this to his advantage.

For example, he would convince employees that they were capable of performing incredible production feats, despite a seemingly inadequate deadline length or lack of technological ability. Then, amazingly, they would perform these feats (and often be up day and night doing so). I guess people truly can do more than they think they are capable of.

His ability to create a reality distortion field was married with his knack for creating a team of A players. He had this firm belief that A players only want to work with other A players and that B players often let C players creep into the organization because they are self-conscious about their own performance and want to appear better. By giving these A players harsh feedback and holding them to a high standard, he was able to cultivate the creation of wonderfully beautiful and technologically advanced products.  His ultimate test was to create products that the engineers themselves would want to use.

“If you want to live your life in a creative way, as an artist, you have to not look back too much. You have to be willing to take whatever you’ve done and whoever you were and throw them away.”

I think this is the reason that Jobs continually sought to re-invent himself and his company.

This book was incredible and is a must read for all entrepreneurs and technologists. I’d like to end this entry with a quote from an Apple advertisement.

“Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can’t do is ignore them. Because they change things. They push the human race forward. While some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.”

Thoughts on “Losing My Virginity: How I Survived, Had Fun, and Made a Fortune Doing Business My Way by Richard Branson”

My business partner encouraged me to read this book while I was studying abroad in London. The Virgin brand is obviously a very big deal in the UK and Richard Branson is on the level of Bill Gates, Warren Buffet, or Steve Jobs. I didn’t know all that much about Richard Branson before reading this book. I had a vague sense that he was some crazy rich guy who combined daredevil adventures with a wild sex life. As you might know, I always like to get different perspectives on business and life and since I was in London, I couldn’t think of a better opportunity to read his autobiography.

This book made me think about the difference between an entrepreneur and a businessman. I think the biggest difference between someone who is an entrepreneur at heart and someone who is a businessman at heart is how they approach business. When I think of an entrepreneur, I think of Steve Jobs, Marc Cenedella, and Richard Branson. When I think of a businessman I think of Warren Buffett, Donald Trump, and Andrew Carnegie. When I think of an inventor, I think of Steve Wozniak .

In my opinion, there are two types of entrepreneurs. One cares about delivering a great product or service that truly adds value to the world or revolutionizes an industry. Not only do they want to deliver innovative products or services, they also want to create enduring business around them. They don’t care as much about money as they do about their work and legacy. The other type of entrepreneur spots opportunities where consumer demand is unmet or there is possibility for product improvement. They then create a business around this opportunity. I think they definitely enjoy the game, but care more about money than the first type of entrepreneur. Obviously, individuals may have a little of both of these mentalities. I think the biggest difference between entrepreneurs and inventors is that inventors don’t work as hard to build businesses around their inventions and either give them away or sell them. An example could be Benjamin Franklin. Inventors have more of an engineer’s mentality than a business mentality.

Businessmen are much more interested in using money as a scorecard for their success. That doesn’t mean they are greedy or only care about money, but they definitely enjoy the game of buying, selling, and sometimes creating, and use money to gauge how successful they are at their endeavors. I think they are far less likely to “create” than to buy or sell or improve a business. Warren Buffett is probably the best example. He is clearly in the business of making money and will often give heavy weight to the numbers behind a business and the ability of the employees to grow and expand the business. He doesn’t create or directly foster the innovation of new products, he allocates capital. In the spectrum of entrepreneurs and investors, I think that businessmen have more of an investor’s mindset than an entrepreneur’s mindset.

All this being said, I see Richard Branson as the first type of entrepreneur. He is a creative visionary who cares less about money than he does about creating great products, services, and organizations.

“I am aware that the idea of business as being fun and creative goes right against the grain of conventions, and it’s certainly not how they teach it at some of those business schools, where business means hard grind and lots of discounted cash flows and net present values.”

There are four main lessons I learned from this book, despite Branson’s urging not to follow magic success formulas and to break the rules and do your own thing.

1. Hit the ground running. (Branson relies mostly on his instincts and intuition. Although he analyzes the situation, he executes before doubt sets in)

2. Build a great team around you. Reward them and praise them.

3. Have fun with it. (You can tell he thoroughly enjoys his work and makes sure to exercise the creative side of his brain)

4. Be on the consumer’s team. Work FOR the consumer. Don’t try to cheat the consumer out of their money or take advantage of them.

“My interest in life comes from setting myself huge, apparently unachievable, challendges and trying to rise above them.”

““Above all, you want to create something you are proud of. That’s always been my philosophy of business. I can honestly say that I have never gone into any business purely to make money. If that is the sole motive, then I believe you are better off doing nothing.”

“Looking to the future, I had no idea whether Virgin Cola would become a global leader in soft drinks or not, but, as with all of our businesses, I keep an open mind…The decision to launch Virgin Cola was founded on three key things: finding the right people, the positive use of the Virgin brand name, and protection of the downside.”

Review of Art of the Deal by Donald Trump (with Tony Schwartz)

Whenever I mention Donald Trump to my friends, the initial reaction is disgust.

“He’s not a real businessman, he inherited his money.”

“He’s just  another slimy rich bastard out to make money off of glitz and glamour.”

Like most people, I  have been exposed to one aspect of his personality through his television show, The Apprentice, and like most people, I have read about the casinos, beauty pageants, and the lavish Trump Tower in newspapers and magazines. However, I wanted to see for myself whether or not Trump’s success is born from his upbringing and family background or whether it is the result of shrewd business tact. I figured the best way to do that would be to read his well-known known book, The Art of the Deal. I have divided this review into two sections: My Review and What I Learned (and can apply to my own business life).

My Review

Should you pay $8 on amazon to read this book? First of all, no, get it used. Second of all, it really depends on what you are looking for. If you’re looking to better understand his rise to fame and fortune, then yes. It’s really remarkable the juggling acts he performed as a real estate developer, often times having to convince multiple parties to agree with him and get on the same page. It’s even more impressive how he mitigated risk, persuaded lawmakers, businessmen, and city officials (despite having no track record), and used the press to his advantage.

If you want to be an entrepreneur, I’d say that this book is not a “must read.” As a real estate developer, Trump is far more of a businessman than an entrepreneur. Of course he spots opportunities and organizes resources to take advantage of new high risk ventures, but I think he really shines more as a businessman. When you think about the word “deal,” you’ll get a better understanding of what this book is about. In simple terms, a deal is an agreement where one party is selling and one party is buying. One party is doing the persuading and the other needs to give the “okay” or buy into the opportunity. Negotiations simply refer to deciding on the terms of the deal, whether that be price, ownership, or future privileges. So, this book is about Trump convincing a lot of people to buy into the opportunities he creates, and he does it brilliantly.

If you want to be a businessman or an entrepreneur who also manages his or her venture, this book will be invaluable. It gives an in-depth look of how negotiations work and how to manage people. It’s also interesting to see how Trump partners with other businesses in order to give his projects more profitability and authenticity.

Is Trump a real businessman? It’s true that he had family money and was able to learn about the real estate business from a young age from his father, but financial resources are not what cause success. If that were true, investors wouldn’t care about business teams. I believe what determines success in business is how well you use all of the resources available to you, be they financial or social. It comes down to your business skills and who you are as a person. Without a doubt, Trump is a brilliant businessman and would not have been able to attain the level of success he now enjoys were it not for his passion, ability to understand people, and knack for spotting opportunities.

Another rich bastard who only cares about money? I think that caring about money is part of what develops your hunger in the early years of business, but there also needs to be a stronger desire to build something that wasn’t there before. From all of the business men and women I’ve read about, I’ve come to the conclusion that you either need a passion for the game or a passion to create. Let’s be honest, if all he cared about was money, he wouldn’t still be in the game making deals. I think he genuinely enjoys the game and is playing it for life.

What I’ve Learned

Business is people. There is no other way to say it. Reading this book has shown me that developing relationships can go a very long way and that learning how to persuade others while still maintaining integrity is invaluable. That also means it’s important to know your customers, which Trump did by constantly asking questions to understand how people viewed the world, his ideas, and his products

You are only as good as your product. Donald Trump would spend so much time and energy making sure he created quality products and delivered on time. It built into his reputation over time and made for smoother sailing in later years.

Mitigating Risk. I was surprised the steps that Trump would go to to mitigate or in some instances almost completely eliminate risk. At the same time, he knew when to take the calculated risks. It’s very smart business tactics and I think that people who play the game in the long run all have this in common.

Psychology. I’m a big believer that talent will only take you so far. Maybe that’s because I don’t think I’m a born businessman or entrepreneur. But one thing I’ve seen over and over again is successful business people saying that in the long run what has made them successful is complete focus on improving their skills and producing quality work. Trump is no different and I think that the psychology he has developed has played a large role in his success. Thinking Big. Dreaming. At the same time, taking action and focusing on the present project at hand. In the realm of psychology, he also taught me to leverage “public anticipation” and “sensationalize” in terms of public relations and marketing.

Conclusion

I really enjoyed this book! Especially the early years when he was first getting started. The idea that he started with $200,000 right out of college is kind of astounding, but it’s in no way the hundreds of millions of family money that people make it out to be.

“To me it’s very simple: if you’re going to be thinking anyway, you might as well think big.”

Review of The Intelligent Entrepreneur by Bill Murphy

I picked this book up at a Waterstones in London. The first thing that caught my eye was the word “intelligent” in the title. It reminded me of The Intelligent Investor by Benjamin Graham. I’ve always believed that there is a smart way to go about achieving a goal and a not so smart way. Whether it’s been fitness, writing, or now business, I’ve read everything I could get my hands on to increase my chances of success. Everyone is born with both talent and the ability to acquire skill. Talent is a natural inclination to be good at a particular discipline. Skill is achieved from hours and hours of beating on your craft. It’s learned. So, the first reason I picked up this book is that it has the same outlook on entrepreneurship as I have: it can be learned, and it can be taught.

The second reason I picked up this book is that after you’ve read books on business, gone to lectures, and competed in competitions, a lot of the “rules of success” tend to be repeated (which is good, it means they are true). However, I feel like it would be a waste of my time to read a book that simply lists some pieces of advice. I wanted to learn from book centered around entrepreneurial stories because they more compelling, they are inspiring, and you get to see how other entrepreneurs tackle business problems.

Lastly, I’ve had great experiences with Harvard in the past. I took two classes there during high school to learn about creative writing and screenwriting. The teachers were wonderful, but more importantly, the books I was introduced to were seriously life changing. I hoped that this book would follow suite.

What follows are my thoughts on the book. After that, I’ve included a section about what I’ve learned and what I plan to do now that I have read it.

My Review

Okay, let me first say that I really enjoyed this book and found it both compelling and informative. I’m happy for spending my 16 dollars and would gladly spend it again to read this book. However, you must go into this book knowing that about 30 percent is going to seem like a sell for harvard business school. I don’t know if the author intended that, but that’s the way it comes across. That being said, I learned so much from the stories of these three entrepreneurs and the author’s ten rules of success.

I’m genuinely surprised this book hasn’t gotten more press attention or reviews. There are only like 3 reviews on amazon. Being a young and hopeful entrepreneur, I really identified with all of the people and think Murphy did a great job with the style and format of the book. There is this one paragraph in the book that really stuck with me through all the chapters.

“As you read their stories, I hope you’ll keep in mind that they are living, breathing human beings who started out just like most of us- With a hunger to succeed, but also with the usual array of fears and insecurities. Each of them sat alone in a room with a blank sheet of paper and developed an idea. They wrote business plans. They attracted teammates and partners. They raised money. They built prototypes. They launched; they built brands; they scaled up their businesses.”

I didn’t realize it until I started meeting real entrepreneurs, but when you don’t know someone who has actually taken the leap, the possibility of success in an already mysterious discipline seems very intangible and distant. Like he said, these are REAL entrepreneurs who are alive today. So many times the media makes successful people out to be two dimensional, like Andrew Carnegie. I’m glad Murphy presented these individuals as three dimensional personalities and explores their inner motivations, fears, and dreams.

Overall, I would give this book a four out of five stars. The ten successful rules of business complemented by the entrepreneurial stories makes this a fascinating and informative read, but you have to ignore the sales pitch for HBS. Otherwise, you’ll probably end up putting it back on the shelf after a quick glance.

What I’ve Learned

There are so many things I learned from this book. I strongly encourage budding entrepreneurs to read it, not just for the lessons, but to see how other businessmen solve problems. While competing in my first business competition, I was able to contribute meaningful ideas because I’ve read about problems businessmen face and their solutions. If you would like a PDF or word doc of my notes, you can contact me. For now, I’ll just give an abbreviated version. I’m going to concentrate on new lessons I learned, meaning those that I have not been introduced to before.

The #1 thing I learned from reading this book is that there is nothing fancy about coming up with an idea and starting a business, but the truly successful businesses are built around a solution to a problem that is shared by many people. As I read about how each of these entrepreneurs began, I kept thinking to myself: wow, I can do that.

For example, Marc Cenedella, the founder of TheLadders.com, began assessing demand for a high income jobs website by sending out a free newsletter every week to his friends and colleagues that listed upwards of 300 high paying quality jobs he’d found advertised on the internet. As he got feedback from his friends and gained subscribers, he realized there really was demand for this website service he had been dreaming up.

Aside from learning that there isn’t anything fancy about thinking up an idea and testing it, I learned to build my business ideas around problems I observe in my life. Often times, I tend to come up with clever business ideas that sound really interesting, but that might not solve any type of problem existing in the market. The best businesses provide a solution to a problem and the bigger the number of people who share the problem, the better the potential for the business in the beginning years. In addition, the author argues that it’s best to focus on problems you encounter in your life, because you then will understand your potential customers best. Most of these entrepreneurs ended up being their business’s “ideal” customer, which gave them insight into consumer behavior.

Another lesson I learned is the difference between pleasure and pain businesses and good business ideas vs. bad business ideas. I don’t think I can explain this better than a quote, so here you go:

“Does the problem you’ve identified relate to the promotion of pleasure, or to the prevention of pain?…Pleasure businesses solve less urgent problems. They can sometimes be great, but the success rate is much lower.”

The last important lesson I learned is to dream big and to strive to build a scalable business. I’ve always been kind of afraid to dream big because when you tell people something like “I want to be the leading company providing educational study tool videos online,” people look at you like you’re crazy. If you’ve actually accomplished that goal and then in interviews look back and say this is what your mission was, then it just makes you look like a baller. But if you say it before you’ve done it, I’ve found it can turn people off because they think your head is too far into the clouds.

This book encouraged me to keep dreaming big because having that mindset completely changes the way you make decisions and build your business. In the book, it could have been the difference between Marla Malcolm Beck being the founder of a multimillion dollar cosmetics company, bluemercury, or the owner of a few cosmetic stores in Washington, DC.

After reading this book, I think I will search out some business case studies so I can feel more comfortable with making and analyzing decisions. In addition, I’ve decided to participate in the george washington university business plan competition with a problem centered idea. Wish me luck!

Review of A Christmas Carol, by Charles Dickens

When I typed the words “review of,” I smirked at thinking of all the intellectuals and scholars who would probably claim, “who are you to think you can review a great work of literature.” I feel like timeless pieces of art, film, literature, and theater have a certain façade around them, like they are inherently great and that if you don’t like them, you just don’t have the capacity for appreciating art. I wholeheartedly disagree. If not for humans, whom are these books meant for? It is the ability for people of different genders, nationalities, and backgrounds to identify with a story that makes it truly great. These judgments should not be passed by the scholars, but rather by the people taking the subway to work, or the bus to school. I think that Charles Dickens understood this best of all.

Charles Dickens has never held much real estate in my mind. I read Great Expectations in high school, but didn’t much care for it and just remember that it was a very, very long book. After reading A Christmas Carol, I might go back and read Great Expectations. One of the first things that struck me about this work is how incredibly accessible Dickens’ writing style is. I think the main reason people shy away from older novels is that the writing is just so damn hard to understand. To my surprise, this book was a fast and enjoyable read. Another thing I found to be fascinating is how close the dialogue, story, and descriptions are to my favorite movie rendition of A Christmas Carol, where Patrick Stewart plays Ebenezer Scrooge. I suppose it was an easy transition to film because the book was carefully divided into scenes, apparently because it was released as weekly sections in the newspaper, rather than in its entirety. Well, I certainly give Mr. Dickens mad props for his ability to create characters and character names. All creative types know how difficult it is to create a character and especially to show how the character grows throughout the course of a book. Dickens does it so skillfully that you feel like these characters are real people.

Before I talk about why I read this book, some thoughts I have, and what it means to me, I’d like to spend a bit of time criticizing the storyline and dialogue. It’s quite obvious why certain lines of dialogue were cut from movie renditions of A Christmas Carol. In the book, Scrooge cries after the his first “realization.” Personally, I think this display of emotion is way off character and is not earned. I like how in the movie, he waits until the end to have a major catharsis. Also, to my displeasure, the character of Fran is less emphasized in the book. I feel like she is really the element in his life that captures innocence and beauty, the kind of emotions that might still exist deep within his heart. It was a pity Dickens didn’t develop her more. Lastly, I think the movies do a better job of showing how Scrooge grows throughout the experience. I feel like in the book, Scrooge accepts the conclusions too readily. In the movie, he is more true to character and doesn’t verbally relent (though he may be growing and changing inside), until near the end. Also, in the end of the book, Dickens kinds of breezes through the period where Scrooge is extremely happy and giving. The movie does it better justice.

I read this book because I’ve always enjoyed movie versions of A Christmas Carol and was curious as to what the print version is like. Also, with it being near Christmas and all, I was already in the mood, playing carols and songs. It was free on my Kindle too!

This story has always resonated with me (as it had with most Americans), especially now that I’m out to be a rich businessman. There are a few scenes and lines in the movie that just make you want to cry. Perfect moments, you know? One of them is this scene where Scrooge is watching his younger self-have a conversation with the great love of his life. Before this, he met her at this party and they were dancing until the wee hours of the morning, completely enamored with each other. Now, they are on this bench, alone, in the middle of a snowy park, having a serious conversation about the future.

I’m going to reproduce the movie version of the dialogue (it’s shorter). I actually only have the movie on VHS, which is at my house in another country, so this is from memory (couldn’t find the dialogue).

Scrooge: “There is nothing on which the world is so hard as poverty; and there is nothing it professes to condemn with such severity as the pursuit of wealth.”

Girl: “You fear the world too much. All your nobler hopes and dreams converge into one master ambition. Money.”

Scrooge: “What of it? Even if I’ve grown wiser, I haven’t changed towards you, have I?”

Girl: “In words, no.”

Scrooge: “How then?”

Girl: “In your changed nature. In everything that made me love you. Tell me, if you were free today, tomorrow, yesterday, would you choose a poor girl like me to marry? You who weigh everything by gain? No, there would be no profit in it.”

Scrooge: “You think not?”

Girl: “I know you wouldn’t my love, and that’s why I release you with a full heart for the love of the man you once were. May you be happy in the life you have chosen.”

She gets up and leaves and the older version of Scrooge, who is watching as an invisible observer, yells at his younger self to get up off the bench and go after her. But he doesn’t. He watches her leave and disappear into the snowy night.

You know those choices that haunt you? The ones where you had the opportunity to get up, to take action, but you decided not to? I feel like that moment captures this feeling completely and reminds me to never ever miss an opportunity to take action, because I may regret it for the rest of my life.

The other scene/character I’d like to talk about is Scrooge’s interactions with Fran. I feel like everybody has angels that are put on the earth just for them. People who you think about when you’re down, when you’re frustrated at the mass of men and women with their vacant faces and cold dispositions. When you feel like even if you laid down and died in the street, no one would really care or take notice. The sad truth is that the world would go on, just as it always has and just as it always will. But, there are those few people who are like a light in the darkness. With their innocence, desire to give and help, and completely dedicated and caring nature, they make this strange planet bearable. That’s what I think Fran (his step sister) is to Scrooge and it makes me feel like crying as you see how he comes to re-realize what she meant to him so many years ago. There are a few people in my life who do that and probably a few who don’t realize they do that. I hope I never forget that.

I think that this work is extremely well known because so many people can identify  with certain aspects of Scrooge’s personality. For most of my life, I have had a selfish disposition, have been much more content to be with myself than other people, and have seen no reason to help others when it wouldn’t directly benefit myself. I took pride in being a “loner” and that I didn’t need anybody’s help to attain what I want in this world. Very much like Scrooge, I found people to be disgusting, a nuisance, and a disease on this earth. I thought all that love and cooperation bullshit was for people who couldn’t get what they wanted by themselves or who didn’t have the balls to assert their independence. I’m slowly striving to change this, and every Christmas I think I soften a little bit more and am in the process of becoming a more emotionally mature and understanding person. It’s certainly not easy. I still prefer being by myself and am training myself to like people, rather than abhor them, but I’m making progress.

To me, that’s why the ending scenes are so uplifting. I hope some day to transform into a warmer, more receptive human being who cares for his fellow man and takes action to improve their existence. I do still want the money, but I plan to give a lot of it away as well. Every Christmas, I re-examine this story, the characters, and the message. Over the years, it’s been an interesting way to track my personal growth and changes. I love Christmas and all of the stories centered around this time of the year. If you have not, I urge you to read this book, if nothing else, to be able to say you did. Remarkably, it’s a fast read! All I can say is, I’m very glad Charles Dickens picked up the pen and decided to write.

Review of Autobiography of Andrew Carnegie

I feel like Andrew Carnegie is one of those names in our culture that everyone knows and reveres. I imagine if you asked someone on the street what they knew about Andrew Carnegie, you’d get a lot of people saying he was a rich, powerful, and maybe a ruthless businessman. Some people might know that he was involved with the birth of America’s steel industry and a few more might guess he lived around the early 1900s. But, despite the fact that I, like so many Americans, have always recognized his name, he’s always seemed like a very abstract figure, in the same way that many famous actors, businessmen, and fashion icons are sensationalized by the media to the point that they become one dimensional demigods. You come to knew very specific things about them, mainly related to their distinguished achievements, and could never imagine sitting across the table from them in a cafe, or seeing them grocery shopping like the rest of us humans. Out of the desire to truly understand the man who went from rags to riches, I ordered this autobiography on my kindle and started reading.

“I did not understand steam machinery, but I tried to understand that much more complicated piece of mechanism—man.” – Andrew Carnegie

I have always loved reading biographies and autobiographies for the simple reason that not only do they present a beautiful portrait of a great man, but they also give an interesting look into a period of history. To me, history in itself is quite boring, but reading about history through the eyes of someone I admire is fascinating. For those looking to learn more about Lincoln, the civil war, politics during the late 19th/early 20th century, and the rise of America’s industrial empire (especially in communications and transportation), I would recommend reading Carnegie’s biography. More specifically, for those interested in business, this book gives extremely valuable advice on how to succeed while maintaining honesty and dignity. If I ever achieve my dream to become half the businessman that Carnegie was, I will surely attribute part of it to the lessons I learned while reading this book.

“Here was another friendship formed with people who had all the advantages of the higher education.” - Andrew Carnegie

If there is one predominate theme in this book that leads to Andrew Carnegie’s success, it is the combination of hard work with the implementation of many of the people-handling techniques that Dale Carnegie described in his 1936 bestseller, “How to Win Friends and Influence People.” It is through Carnegie’s business friendships that he was able to make his initial investments and able to build his enterprises. The ability to know a lot of people and identify what they are good at is extremely helpful when an opportunity comes along. As Carnegie says, it’s very difficult to succeed on your own.

By using the talents of other people (in a mutually beneficial arrangement), you can engage in business opportunities that you would not be able to otherwise (as in the above quote, Carnegie admits he knew very little about the technical process of steam machinery). As a hopeful future entrepreneur, I have always had the problem of feeling like I need to know how to do every job in a business in order to start it. Starting a company in an industry in which I have no technical experience would be very intimidating to me. Carnegie’s life seems to illustrate the lesson that one of the top abilities of a successful entrepreneur is identifying what they need to know about a business and what they don’t need to know. Richard Branson also seems to support this lesson, famously not knowing the different between net and gross sales and having  no foundation in accounting what so ever (also stating that he didn’t know much about airlines before starting Virgin Atlantic, but that he surrounded himself with many people who did).

“There is no way of making a business successful that can vie with the policy of promoting those who render exceptional service.” – Andrew Carnegie

“There have been many incidents in my business life proving that labor troubles are not solely founded upon wages. I believe the best preventive of quarrels to be recognition of, and sincere interest in, the men, satisfying them that you really care for them and that you rejoice in their success.” – Andrew Carnegie

In addition to leveraging business friendships to promote partnerships, Carnegie was also very deliberate in his relationships with his employees. Many of the strikes that occurred were placated through sessions of listening to and understanding worker complaints. Carnegie was famous for personally knowing his employees and rewarding those who performed well. This book has hammered the fact into my brain that no matter how you look at it, business is people, be it customers, partners, or employees, and that the best way to succeed is to learn how to “handle” people (not in a sinister way, but in a practical way…how to motivate/persuade/understand and especially how to identify what is driving people).

It seems strange to me that all throughout school I have been made to believe that strong knowledge in the areas of math and science ensure success, that the “softer sciences” are not to be taken seriously, and that they will ultimately lead to a lower pay. This complete, pardon my french, bullshit. Whether it is your aim to earn a living as an employee or an owner, it’s mastery of the softer sciences that has the highest correlation with success (not saying hard sciences aren’t important! Just that soft sciences are underrated).

As I said, the other component of Carnegie’s success was hard work. What does that actually mean? I think it means complete dedication to your project. In business, it would mean ensuring that your product or service is excellent, that your customers are satisfied, that your employees are happy and productive, that you are dealing with your competition, and that you are continually expanding and exploiting opportunities. I think you will know that you are doing good work when you are PROUD of your work. In Carnegie’s words… (sorry for the long quote)

“This policy is the true secret of success. Uphill work it will be for a few years until your work is proven, but after that it is smooth sailing. Instead of objecting to inspectors they should be welcomed by all manufacturing establishments. A high standard of excellence is easily maintained, and men are educated in the effort to reach excellence. I have never known a concern to make a decided success that did not do good, honest work, and even in these days of the fiercest competition, when everything would seem to be matter of price, there lies still at the root of great business success the very much more important factor of quality. The effect of attention to quality, upon every man in the service, from the president of the concern down to the humblest laborer, cannot be overestimated. And bearing on the same question, clean, fine workshops and tools, well-kept yards and surroundings are of much greater importance than is usually supposed…We were as proud of our bridges as Carlyle was of the bridge his father built across the Annan.”

As most people know, Carnegie is famous for his saying that instead of keeping your eggs in different baskets (diversify), that one should put all their eggs in one basket and WATCH THAT BASKET.

“I believe the true road to preëminent success in any line is to make yourself master in that line. I have no faith in the policy of scattering one’s resources, and in my experience I have rarely if ever met a man who achieved preëminence in money-making—certainly never one in manufacturing—who was interested in many concerns. The men who have succeeded are men who have chosen one line and stuck to it.”

“My advice to young men would be not only to concentrate their whole time and attention on the one business in life in which they engage, but to put every dollar of their capital into it.”

And so, this is why I believe hard work in business is about complete focus, growth and development, and quality control.

There are two more things I’d like to point out. One has to do with salary and the other has to do with leverage/speculation. When I was little, I always thought that you got rich by being paid a lot. I thought of doctors, lawyers, and investment bankers. In the last three years, my view has been changed. I now believe that you acquire true wealth through business ownership and investing. These thoughts have been echoed by Felix Dennis, the author of “How to Get Rich” and Robert Kiyosaki, the author of “Rich Dad Poor Dad.” You don’t really know when you first hear ideas whether or not they are true, but after having read multiple books on business, including this autobiography, this idea has been confirmed. Let me illustrate it in a quote.

“I was determined to make a fortune and I saw no means of doing this honestly at any salary the railroad company could afford to give, and I would not do it by indirection. When I lay down at night I was going to get a verdict of approval from the highest of all tribunals, the judge within….Thenceforth I never worked for a salary. A man must necessarily occupy a narrow field who is at the beck and call of others. Even if he becomes president of a great corporation he is hardly his own master, unless he holds control of the stock. The ablest presidents are hampered by boards of directors and shareholders, who can know but little of the business. But I am glad to say that among my best friends to-day are those with whom I labored in the service of the Pennsylvania Railroad Company.”

My last long winded word on this book is about leverage and speculation. Warren Buffet is famous for saying about leverage that if you’re smart, you don’t need it and that if you’re dumb, you have no business using it. In the same way that Buffet views investing as a business decision and not a speculative task so notorious on wallstreet, Carnegie managed to succeed by staying away from potential investments that could ruin him. In short, it was his ability to manage risk.

“I am sure that any competent judge would be surprised to find how little I ever risked for myself or my partners. When I did big things, some large corporation like the Pennsylvania Railroad Company was behind me and the responsible party.”

“I have adhered to the rule never to purchase what I did not pay for, and never to sell what I did not own.”

“Offers were made to me by persons who were willing to furnish capital for investment and allow me to manage it—the supposition being that from the inside view which I was enabled to obtain I could invest for them successfully. Invitations were extended to me to join parties who intended quietly to buy up the control of certain properties. In fact the whole speculative field was laid out before me in its most seductive guise. All these allurements I declined.”

“His mind must be kept calm and free if he is to decide wisely the problems which are continually coming before him. Nothing tells in the long run like good judgment, and no sound judgment can remain with the man whose mind is disturbed by the mercurial changes of the Stock Exchange. It places him under an influence akin to intoxication. What is not, he sees, and what he sees, is not. He cannot judge of relative values or get the true perspective of things. The molehill seems to him a mountain and the mountain a molehill, and he jumps at conclusions which he should arrive at by reason. His mind is upon the stock quotations and not upon the points that require calm thought. Speculation is a parasite feeding upon values, creating none.”

There is much more wisdom and value to be found in this book, but, alas, I think I would end up re-quoting the book if I were to attempt to capture it all. These are the main points I have withdrawn from the book and I strongly urge all hopeful entrepreneurs to read it. I admit, I read about 1/2 of the book with complete focus and kind of skimmed the last 1/2 (it’s more about philanthropy). I’d like to finish with a quote that gives an idea of the type of man behind what has become one of the most known and revered names in US history, on the levels of Rockefeller and Gates.

“The heroes of the barbarian past wounded or killed their fellows; the heroes of our civilized day serve or save theirs. Such the difference between physical and moral courage, between barbarism and civilization. Those who belong to the first class are soon to pass away, for we are finally to regard men who slay each other as we now do cannibals who eat each other; but those in the latter class will not die as long as man exists upon the earth, for such heroism as they display is god-like.”

If you don’t want to buy this book, you can find it online here.

Review of In the Garden of Beasts: Love, Terror, and an American Family in Hitler’s Berlin by Erik Larson

My dad suggested I read this book to improve my world history knowledge and better understand the type of world my grandfather lived in. Having attended a small suburban high school on the east cost of USA, I have been informed about the horrific stories of the holocaust numerous times. From reading novels like Elie Wiesel’s “Night” to having to do projects on Mendel’s freakish experiments, I was constantly made to revisit the persecution of the Jews throughout middle school and high school.

When I was considering reading this book, I was afraid that I’d be wasting my time. I felt like I already had a pretty good idea of the atrocities that occurred during Hitler’s rise to power and that while I still found this period in history extremely saddening, to read this book would be like beating a dead horse. I’m happy to say that Erik Larson has managed craft a new perspective on Hitler’s rise to power that is both enthralling and enlightening.

In this non-fiction historical portrait, Larson follows the family members of William E. Dodd, who served as US Ambassador to Germany from 1933 to 1937. By concentrating specifically on Dodd and his daughter Martha as they are introduced to Hitler’s Third Reich, Larson crafts a realistic image of what Germany was like at one of the most notorious periods in world history. As time passes, the reader is able to see how the attitudes, thoughts, and perceptions of these two individuals change in response to Hitler’s rise to power. Overall, this book gives the reader a truly privileged understanding of the skewed perception that many Americans had of Germany before WWII and a different side of the Nazi regime. What is most compelling is that Larson doesn’t show us the concentration camps, the torture, or the killings. He shows us the lavish parties, the handsome men and women, and the smooth talking officials that masked a far uglier Germany that was readying itself to strike.

One of the interesting surprises I discovered when I read this book was how much I identified with Martha, mainly because I know someone who has a similar temperament/personality. Although the story of Dodd gives a greater historical  account of the changing relationship between the US and Germany and gives a better picture of the key leaders of the Nazi party, it is through Martha that the reader experiences the emotional turbulence of the time and it’s really through her that the work transforms from a historical account to an organic, breathing story. It’s amazing how over the course of the story, you can feel the tension beginning to rise up  and the fear beginning to mount.

I have to say that I learned a lot more about the Nazi party from reading this book. I was surprise to learned that it wasn’t like Hitler had absolute control over everyone beneath him, including the army. There was a lot of plotting and actions that took place in spite of his orders. It was almost like he sitting on top of all of this chaos and managed to tame it just enough to remain in power. You don’t hear about the different men who controlled the different parts of the government (Airforce, SS, etc.), you just hear about Hitler and assumed he controlled everything. Something that really stuck with me was how Larson said that the atmosphere was so cutthroat that everyone was paranoid of everyone else turning on them or colluding against them.

It was sheer coincidence that I happened to be reading this book while the fifth of november passed here in London.  There are certainly a lot of parallels, mainly in censorship, using “defense of the state” as the rationale for everything, and the use of fear to make people feel like at any moment, they could be hauled off and executed. On the night of the fifth, I found myself standing across from the houses of parliament, watching the way the glow of the lights reflected on the water. I thought about the movie, WWII, and how I’m at the same stage in my life that Martha was when she decided to go off with her father to Berlin. It was a really beautiful and powerful moment, especially because I was at the point in the book where Martha comes to realize that the young hansom men of the Nazi party who appear so devoted and passionate about their cause are not as honorable as they seem.

Last notes:

I have to say, I feel really sad about the way Dodd was treated (for being a scholar instead of a diplomat and how he disliked opulence). His death was very tragic, but I think time showed that he was right in many of his convictions and that those who thought he was silly, frivolous, and unequal to the task were proven wrong.

I wish the book went further past 1939!! It’s kind of sad the way life ended with Martha. I feel like those pages really captured the best days of her life, even if it may have been terrifying.

It was cool reading about the way the party operated and just how important your friends/your allies are.

Learning about Martha’s lovers during a time of so much hatred was actually strangely hopeful… no matter what happens, as long as love can be founds, I find myself feeling much more optimistic.

When the artists, writers, and scientists begin leaving a nation, you know shit is hitting the fan. Found it really interesting how Germans couldn’t comprehend the notion that people in the US are private citizens and that the government can’t interfere with their freedom of speech.

It struck me as captivating how unassuming Hitler was described as being (in physical appearance), save for his mustache and eyes.

I believe, that when Hitler says anything he for the moment convinces himself that it is true.

Review of How to Win Friends and Influence People by Dale Carnegie

“Business is people.” I forget who said that to me, but I never quite understood the implications of that statement. A large reason is that the first businessmen I came to admire is Robert Kiyosaki, who is the author of Rich Dad Poor Dad. He always seemed to have a contempt for his employees and called them “little people” because they wouldn’t dare to take the leap of entrepreneurship or put in the effort to become financially educated. As a result, I became disgusted with myself and discovered this burning desire to become more than ordinary in terms of my personal finances and to cross over from “salaried employee” to “owner.” Robert Kiyosaki ingrained the idea in my mind that a successful owner has to sell to the masses in order to capture their money and come out ahead of the herd.

The next businessman I came to admire was Warren Buffet, but even after studying this famous investor, I didn’t fully understand the concept that business is people. He seemed to view businesses in terms of numbers and not organic, living systems. Of course, after doing more research, I realized that Warren Buffet is also extremely skilled in interpersonal communications, but at the time, it seemed as though the truly great businesses were identifiable by their financial statements alone and there wasn’t much to be said about employee or customer psychology.

Eventually, I did come to truly comprehend the magnitude of this old adage, and with this newfound understanding, there was a great amount of fear and self-doubt. Interpersonal relations and communication are probably the weakest aspects of my personality. When it comes to arguments or stating facts, I have no problem presenting or conveying information. However, I shy away from the instances where I’ll have to convey emotion and enthusiasm or manage the emotions of other people. Why? Partly because I’m not good at self expression and secondly because I have the all too human trait of being very self centered. In the past, I have enjoyed studying the mind and human behavior in a purely academic setting, but when it comes to managing and interacting with people in the real world, I am at a loss.

After realizing this and feeling sorry for myself, I created an ultimatum. Either one of two things is going to happen. Either some day I will cross the line from employee to owner, or I will waste my entire life trying to do so no matter what the cost. It’s the same type of ultimatum I make myself agree to while I’m working out: Either I will complete 4 miles on this treadmill, or I will have a heart attack/collapse.

So, out of the desire to improve my interpersonal skills, I picked up the famous 1936 bestseller, “ How to Win Friends and Influence People by Dale Carnegie.” It certainly is a classic and even raises discussion to this day. In fact, while I was reading the NYtimes today I came across an article talking about it (see here).

For those seeking a condensed version, what follows are my notes on the book. In terms of a traditional review, I don’t have much to say other than as an introverted and oblivious college student, it has completely changed my view on human interaction and I see it as a new challenge to incorporate as many of the ideas as I can in my everyday life.

Fundamental Techniques of How to Handle People

Don’t criticize, condemn, or complain

  • Criticism puts the person on the defensive and makes them justify. It also wounds pride/sense of importance/causes resentment.
  • Speak Ill of no man and all the good I know of of everybody.—Franklin

Give honest and sincere appreciation

  • A strong desire is the desire to be great/important/appreciated.
  • If you tell me how you get your feeling of importance, I will tell you what you are
  • “I consider my ability to arouse enthusiasm among my people the greatest asset I possess and the way to develop the best that is in a person is by appreciation and encouragement…anxious to praise, loathe to find fault” Swab (hired by andrew car.)
  • Flattery (insincere) vs. Appreciation (sincere)
  • “I shall pass this way but once, there, that I can do any kindness that I can show to any human being.”
  • “Everyman is my superior in some way. In that, I learn of him.”

Arouse in the other person an eager want.

  • Bait the hook to the fish
  • Talk about what they want and show them how to get it
  • Henry ford: If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.
  • The only way to get people to do what you want is to make the other person want to do it by giving them what they want.
  • Make other people come up with your idea.

Six Ways to Make People Like You 

Do this and you’ll be welcome anywhere: Become genuinely interested in other people.

  • You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
  • “I love my audience”
  •  I never forgot that to be genuinely interested in other people is a most important quality for a salesperson to possess—for any person, for that matter.
  • If we want to make friends, let’s put ourselves out to do things for other people—things that require time, energy, unselfishness and thoughtfulness.

Smile

  • You must have a good time meeting people if you expect them to have a good time meeting you.

Remember that a person’s name is to that person the sweetest and most important sound in any language.

An easy way to become a good conversationalist: Be a good listener. Encourage others to talk about themselves.

  • “Exclusive attention to the person who is speaking to you is very important.”
  • Ask questons that other people will enjoy answering. Encourage them to talk about themselves and their accomplishments.

 How to interest people: Talk in terms of the other person’s interests (topics they are interested in)

  • I decided to find out what interested this man—What caught his enthusiasm.
  • Think Theodore Roosevelt.

How to make people like you instantly: Make the other person feel important and do it sincerely.

  • Always make the other person feel important
  • The unvarnished truth is that almost all the people you meet feel themselves superior to you in some way, and a sure way to their hearts is to let them realize in some subtle way that you recognize their importance, and recognize it sincerely.

How to Win People to Your Way of Thinking

You can’t win an argument: The only way to get the best of an argument is to avoid it.

  • Why prove to a man he is wrong? Is that going to make him like you? You will feel fine but you have made him feel inferior and have hurt his pride. He will resent you.
  • If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get you opponent’s good will – Benjamin Franklin
  •  By admitting other person’s importance (if they crave it through authority), they will be more sympathetic and kindly.
  • When in a disagreement, distrust your instinctive impression. Our first natural reaction in a disagreeable situation is to be defensive. Be careful. Keep you calm and watch out for your first reaction. It may be you at your worst, not your best
  • Look for areas of agreement and listen.
  • Always think about what feelings your actions will cause.

A sure way of making enemies—and how to avoid it.: Show respect for the other person’s opinions. Never say, “You’re wrong.”

  • Be aware of your tone/face/gestures. Even if you are not telling someone “you’re wrong.” Your actions may be
  • By arguing, we hurt feelings/pride/self-respect and therefore do not alter opinions.
  • Use the Socratic method
  • Self-depreciation. “I may be wrong. I frequently am. Let’s examine the facts.”

If you’re wrong, admit it: if you are wrong, admit it quickly and emphatically.

  • If we know we are going to be rebuked anyhow, isn’t it far better to beat the other person to it and do it ourselves?
  • Say about ourself all the derogatory things you know the other person is thinking or wants to say or intends to say.

A drop of honey: Begin in a friendly way

The secret of Socrates: begin talking about what you agree on: get the other person saying yes yes immediately.

The safety valve in handling complaints: listen and let other person talk more. Let the other people do a great deal of talking about what they enjoy talking about/want to.

 How to get cooperation: make the other person feel like the idea is his or hers.

A formula that will work wonders for you: try honestly to see things from the other person’s point of view.

  • Other people could be totally wrong but don’t condemn them. Any fool can do that. Try to understand them
  • Find reason in their actions.
  • How would I feel/react in his shoes.
  • Stop a minute to contrast your keen interest in your own affairs with your mild concern about anything else. Realize then, that everybody else in the world feels exactly the same way! Then, along with Lincoln and Roosevelt, you will have grasped the only solid foundation for interpersonal relationships; namely, that success in dealing with people depends on a sympathetic grasp of the other person’s viewpoint.
  • Consider other person’s ideas as important as your own.

What everybody wants: sympathy. Be sympathetic to other person’s ideas and desires.

  • If I were you, I’d feel the same way

An appeal that everybody likes: Assume that people are good/sincere/truthful. Let them rise to the occasion. Appeal to nobler motives.

 The movies do it: add element of drama to ideas.

When nothing else works: breed healthy competition/appeal to excellence and challenge. Throw down a challenge.

 

Be a leader: how to change people without giving offense or arousing resentment 

If you must find fault, this is the way to begin: begin with praise and honest appreciation.

  • Compliment/appreciate the person first

 How to criticize and not be hated for it: call attention to people’s mistakes indirectly.

  • Instead of saying “but” say “and” (makes praise sound real).

Talk about your own mistakes before criticizing the other person.

  • “Its no worse than the mistake I’ve made.”
  • Begin with talking about your own shortcomings

 No one likes to take orders: Ask questions instead of giving direct orders.

  • What do you think of?
  • Brash order causes resentment.
  • People are more likely to accept an order if they have had a part in the decision that caused the order to be issued. Also can stimulate creativity.
  • If you want people to work faster: Is there any way we can meet this order?

 Let the other person save face:

  • Consider how you might hurt the other person’s pride.
  • Specifics = genuine appreciation. General = flattery.
  • Even if we are right and the other person is definitely wrong, we only destroy ego by causing someone to lose face. Example: meeting, sticking up for employee’s mistake.
  • “I have no right to say or do anything that diminishes a man in his own eyes.”

How to spur people on to success: Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise”

  • “Praise is like sunlight to the warm human spirit.”
  • We all crave appreciation and recognition and will do almost anything to get it. It must come from the heart though.
  • “Abilities wither under criticism; they blossom under encouragement. To become a more effective leader of people…see above.

Give a dog a good name: Give a person a fine reputation to live up to.

  • Give people a quality or reputation to live up to.
  • Show that you respect someone for some kind of ability
  • “If you want to improve a person in a certain respect, act as though that particular trait were already one of his or her outstanding characteristics.”

Make the fault seem easy to correct.: Use encouragement.

  • Make the person seem that they have a natural talent and that it would be easy to correct the issues
  • Give the person hope. = incentive to improve.

Making people glad to do what you want

  • Make the person feel important
  • Giving titles and authority gives something for a person to live up.
  • 1. Be sincere. Do not promise what you cannot deliver. Forget about your benefits and concentrate on the benefits to the other person
  • 2. Know what you want the other person to do
  • 3. Be empathetic and understand what they want.
  • 4. Consider the benefits that person will receive from doing what you want.
  • 5. Match benefits to other person’s desires
  • 6. When you make request, put it in form that will convey to the person you have their interests in mind.
  • Will not always work, but will improve your chances.

“The ability to speak is a shortcut to distinction. It puts a person in the limelight, raises one head and shoulders above the crowd. And the person who can speak acceptably is usually given credit for an ability out of all proportion to what he or she really possesses.”

“That is what every successful person loves: the game. The chance for self-expression. The chance to prove his or her worth, to excel, to win.”

“Because he had singled out a specific accomplishment, rather than just making general flattering remarks, his praise became much more meaningful to the person to whom it was given. Everybody likes to be praised, but when praise is specific, it comes across as sincere—not something the other person may be saying just to make one feel good.”